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Mobile Guest Journey with digital keys

Mobile Guest Journey improves guest satisfaction and streamline staff efficiency at the Front Desk

  • Prior to arrival the guest can download an App by following a link in the confirmation e-mail
  • The App offers convenient 24 hours check-in availability
  • On arrival the guest skip the waiting line at the front desk
  • If the guest has not paid for the stay and payment is required upon arrival, Guest Journey will calculate the amount due with details and ask the guest to pay as a part of the check-in process


The guest can download an App prior to arrival and skip the waiting line at the front desk


- and unlock the door using the mobile 


Mobile Key and check-out

  • The digital key is available in the app as soon as the check-in is completed
  • The door is opened by holding the mobile against the door lock
  • At departure the guest can use the App for check-out, review charges on the bill, pay and perform checkout

- Mobile Guest Journey integrates with